How ordering, payment, tuning support and file access work at VCC Tuning.
Your agreement with VCC Tuning
These terms govern purchases and use of the VCC Tuning website and services. You must be at least 18 and authorized to arrange work for the vehicle. Your accepted order, these terms, and our Refunds, Compatibility and Tune Files policies describe the service you purchase. Our Privacy Policy explains how we handle your information.
Payment, review and acceptance
Payment is collected at checkout before VCC reviews and accepts the tuning job. Payment alone does not guarantee compatibility or job acceptance. We check your vehicle information and may ask for more details through your order conversation. Custom tuning begins only after acceptance. If VCC declines the job, we issue a full refund of the amount paid for that job to the original payment method, without deducting processing fees. Tell us about setup changes promptly. A listing by model year does not confirm compatibility for every truck. Earlier orders retain the payment sequence and terms presented when submitted.
Pricing and payments
Prices are in US dollars. The amount due and any applicable charges are shown before payment. Support packages are one-time purchases, not recurring subscriptions. Stripe processes live payments; VCC does not store full card numbers or security codes. Any installment or financing option shown by the payment provider is subject to that provider’s eligibility, fees and terms. VCC is not the lender. Declined tuning jobs receive a full refund. Other refund requests are handled under our Refunds & Cancellations policy and applicable law.
Tuning and optional upgrades
Custom Cummins Tuning starts at $620 and includes 28 days of tuning support and file access from first delivery. Lifetime File Access adds $350 ($970 total): access to purchased files stays with this vehicle, but tuning work after 28 days is quoted separately. Continued Support adds $500 ($1,120 total) and includes lifetime file access plus continued file-related tuning help with the original accepted setup. For 2022–2024 trucks, the respective package totals are $700, $1,000 and $1,200. Choose one upgrade; they are not cumulative. New modifications, new features and major retuning are separately reviewed and quoted. Mechanical diagnosis, repairs and installation are excluded. Existing purchases retain their original coverage and price, including previously sold Lifetime Support. Your order records the coverage you purchased.
Transferring support with the truck
Purchased support and file access can transfer to a new owner of the same vehicle. Contact the shop with the order reference to arrange verification and transfer; do not share account passwords. Only the remaining coverage transfers. An ownership change does not restart or extend a 28-day period. A transfer does not authorize use of the files on another vehicle.
Revisions and configuration changes
Tell us before changing the hardware or configuration covered by your order. Upgrade-related revisions may carry a $100 fee depending on the work needed. We will explain the scope and obtain your approval before chargeable revision work begins. A message requesting help does not automatically create a new purchase. Support does not guarantee that every proposed modification or feature can be accommodated.
Delivery and equipment
Tuning is delivered through EZ LYNK after compatibility review and receipt of the information and files we request. Any turnaround estimate is specific to your order and depends on a complete, supported setup. We will communicate material delays through your order conversation. An AutoAgent, cables, switches, mechanical parts and installation are not included unless your accepted order expressly includes them. The 2019–2024 G56 swap package and its included module are coming soon and cannot currently be purchased; the module is not sold separately.
Responsible use and account security
Provide accurate information, maintain your vehicle, and follow the Compatibility and Tune Files policies. Use your account and files only for authorized, lawful purposes. Do not upload malicious files, interfere with the service, or distribute VCC calibration files for use on other vehicles. We may restrict access to investigate misuse or protect accounts and systems. Such action does not remove any rights or remedies you have under applicable law.
Demo mode and payment tests
Demo orders and payments are simulated and do not purchase tuning, support or hardware. A live $1 Payment Processing Test is a real charge collected at checkout, contains no tuning or hardware, and is not automatically refunded. The Refunds & Cancellations policy applies to that purchase too. Demo records remain separate from live orders.
Service expectations and legal rights
Vehicle condition and configuration affect results. We do not promise a particular horsepower, torque, fuel economy or durability outcome. Tuning does not increase rated towing or payload capacity. Nothing in these terms excludes a warranty, remedy or liability that cannot lawfully be excluded. Contact the shop promptly with service concerns so we can review the order and available remedies.
Changes and questions
These terms take effect on October 26, 2026. Later changes will be dated here and apply prospectively; they do not reduce support already purchased or remove existing legal rights. Contact VCC.Tuning@gmail.com or use your order conversation for questions, concerns or an order-specific agreement. The terms presented when you purchased govern that purchase.
SMS terms — VCC Tuning Shop Alerts
When activated, our optional staff SMS program sends new-request, customer-message and confirmed-payment alerts to authorized staff who consent. Frequency varies with shop activity; message and data rates may apply. Reply STOP to unsubscribe or HELP for help, or email VCC.Tuning@gmail.com. Consent is not a condition of purchase. Customers are not enrolled in marketing texts by placing an order. Carrier delivery is not guaranteed. Use the dashboard to answer customers; SMS replies are not a customer-support chat channel. See our Privacy Policy for SMS data handling.
Contact VCC Tuning
Use your order conversation or email VCC.Tuning@gmail.com. Include your order number when your question relates to a purchase.
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