The information we collect, why we need it, and how to make a privacy request.
Information you provide
We collect information you submit to create an account, request tuning, make a purchase or contact us. This can include your name, email, optional phone number, protected password information, vehicle year, make, model, VIN, transmission, tuning history, modification notes, orders, messages and uploaded files. Provide only information relevant to your truck and order; do not put payment card numbers or unrelated sensitive documents in messages or uploads.
Sign-in, payments and technical information
If you choose Google sign-in, we use your Google account identifier, verified email and name to authenticate your account; this does not give us access to Gmail or Drive. Stripe handles payment information and returns transaction references, payment status and related order information. We do not store full card numbers or card security codes. Our site and hosting providers also process technical information such as IP addresses, browser information, session identifiers and security logs to operate and protect the service.
How we use information
We use information to manage accounts, review compatibility, process payments and refunds, prepare and deliver tuning, provide support, maintain order and vehicle records, prevent misuse, resolve disputes and meet legal obligations. Vehicle and order details may accompany payment records so the purchase can be identified. We use customer messages and files to service the relevant inquiry or order.
Service providers and disclosures
Information is processed by providers as needed to operate the service: Sites/OpenAI and Cloudflare for hosting and storage; Stripe for payments; Google for sign-in and email when used; EZ LYNK for tuning delivery; and Twilio and mobile carriers for shop alerts when enabled. Each receives information relevant to its role. Providers may also process information under their own privacy notices. We may disclose information when legally required or reasonably necessary to protect rights, investigate fraud or secure the service.
Cookies, browser storage and tracking
Essential cookies and browser storage support sign-in, shopping, saved drafts and payment continuity. With your permission, we also use the Meta Pixel to measure public product-page visits and confirmed purchases and improve Facebook advertising. Meta may receive browser and device information, IP address, advertising cookie or click identifiers, public product identifiers, purchase value and currency. We do not include customer names, emails, phone numbers, VINs, modification notes, private messages, tune files or card details in these ad events, and automatic advanced matching is disabled. Campaign tags can be saved for up to 30 days and associated with your order. Meta may combine advertising activity with information it holds under its own privacy policy; this can be considered sharing for targeted advertising under some state laws. Advertising measurement is off until you allow it. Select Your privacy choices in the footer to decline or withdraw permission. Global Privacy Control also disables advertising measurement. Declining optional tracking does not prevent purchases. A separate Do Not Track signal does not change site behavior. Payment and sign-in providers process browser information on their own services under their privacy notices.
Staff text alerts
When Shop Alerts is active, authorized staff receive brief operational summaries that may include customer name, order reference, vehicle year and model, support plan, stock or modified status, transmission and tuning history. Alerts exclude VINs, customer email addresses, full messages and full modification notes. Twilio and carriers process recipient numbers and message content to deliver alerts and manage STOP and HELP. SMS opt-in information and consent are not shared with third parties for marketing. Staff can reply STOP or email VCC.Tuning@gmail.com to request removal. Consent and delivery records are used to operate the program and honor opt-outs.
Retention and protection
We retain records and files for as long as reasonably needed for the order, active support and file-access obligations, accounting, disputes, security and applicable legal requirements. These needs vary by record type; Lifetime Support can require ongoing retention of vehicle and calibration records. We use access controls and account authentication to limit access, but no system can guarantee absolute security. Deletion requests are reviewed individually; records subject to a legal requirement or unresolved dispute may need to be retained, and backup copies may persist until replaced.
Your choices and requests
You can update profile information in your account. To request access, correction or deletion, or ask about another privacy right available under applicable law, email VCC.Tuning@gmail.com from your account email. We may verify identity and ask for details needed to locate the records. We will explain any lawful limitation and handle applicable requests without unlawful discrimination. Deleting information needed for a service may affect our ability to provide it; we will explain this before acting. Do not send identity documents unless we specifically request a suitable verification method.
Ownership transfers and children
Support may transfer with the same vehicle after verification. Contact the shop to arrange this without sharing account credentials. A transfer is not permission to give the new owner your payment history or private conversations. Our purchasing services are intended for adults. We do not knowingly collect personal information from children under 13; contact us if you believe a child has provided information so we can review and remove it as appropriate.
Updates and contact
Effective October 26, 2026. We will update the date when this policy changes and provide additional notice where required. Privacy questions and requests can be sent to VCC.Tuning@gmail.com. Information handling is also subject to applicable law and any required notice or consent for a new use.
Contact VCC Tuning
Use your order conversation or email VCC.Tuning@gmail.com. Include your order number when your question relates to a purchase.
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