Full refunds for tuning jobs VCC declines. Other requests are reviewed individually, with statutory rights preserved.
Declined tuning jobs
We collect payment before reviewing and accepting the tuning job. If VCC declines your job after that review, we issue a full refund of the amount paid for the declined job to your original payment method. We do not deduct payment-processing fees from this refund. A declined job will not proceed to tuning. Your order shows the review decision and refund updates; a pending refund is not a completed refund.
Other cancellations and refund requests
For reasons other than a job declined by VCC, purchases are non-refundable unless VCC approves an exception or applicable law requires a remedy. This applies even if custom work has not started. A change of mind, vehicle sale, unused support period or decision not to install a delivered tune does not by itself create a right to a refund. Contact the shop promptly if you want to cancel. Before completing payment, you can leave checkout without a charge; an unpaid order does not enter the tuning queue.
Exceptions reviewed by VCC
Contact us if there is a duplicate or incorrect charge, a service or compatibility problem, or another circumstance you believe warrants an exception. We review the accepted scope, information supplied, work performed, files delivered and the nature of the issue. Depending on the circumstances, VCC may approve a correction, further support, credit, partial refund or full refund. Requesting a review does not guarantee approval. We will explain the decision and any proposed remedy.
If we cannot provide the agreed service
If we discover that we cannot provide the accepted service, we will contact you to explain the issue and discuss a remedy for any undelivered portion. We will not substitute a materially different paid service without your agreement. Nothing in this policy limits refunds or other remedies required by law for non-delivery, defective services or incorrect charges.
How to request a review
Send your order number, a description of the issue and any relevant information through your order conversation or to VCC.Tuning@gmail.com. Contact us promptly so we can investigate while the relevant information is available. Do not send full card numbers, security codes or bank login details. If troubleshooting is appropriate, we may request vehicle details or logs to assess the issue.
Approved refunds
Approved refunds are submitted to the original payment method through the payment provider where available. When funds appear depends on the provider and your bank; an approval does not mean an instant credit. We will confirm the approved amount and processing status. If you used a financing or installment provider, that provider controls adjustments to your payment schedule under its terms.
Revisions, hardware and test payments
A revision request does not automatically qualify for a refund or create a new charge. Any upgrade-related revision fee is quoted before paid work proceeds. Hardware and the 2019–2024 G56 swap package are not currently available to purchase. The live $1 payment-test product is a real purchase with no tuning, support or hardware and is not automatically reversed; refund requests follow this policy. Demo payments move no money and cannot receive a monetary refund.
Effective date and consumer rights
This policy applies to purchases made on or after October 26, 2026. Earlier purchases remain subject to the terms presented at purchase and applicable law. Any non-waivable consumer rights take priority over this policy. VCC’s discretion over voluntary exceptions does not override those rights.
Contact VCC Tuning
Use your order conversation or email VCC.Tuning@gmail.com. Include your order number when your question relates to a purchase.
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